Des Traynor, Paul Adams
One for the roadmap

Discussion: Issue #32

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need.

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